Privacy Policy

Last Updated:

Welcome to Character AI ("we," "our," or "us"). We respect your privacy and are strongly committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of your information when you access our website, use our mobile applications, or interact with our artificial intelligence chatbot services (collectively, the "Services").

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services. This policy may change from time to time, and your continued use of the Services after we make changes is deemed to be acceptance of those changes.

1. Information We Collect

We collect several types of information from and about users of our Services, which can be broadly categorized into information you provide to us directly, information we collect automatically as you navigate through the site, and information we may receive from third parties.

1.1 Information You Provide to Us Directly

• Account Registration Data: When you create an account to use Character AI, we collect personal details such as your name, email address, username, password, and profile picture. If you choose to register using a third-party social media account (such as Google or Apple), we will collect the information you authorize that third party to share with us.
• User-Generated Content: The core of our Service involves interacting with artificial intelligence. We collect and store the chat logs, prompts, messages, character definitions, images, and other content you create, upload, or transmit through our platform. Please note: We advise users not to share sensitive personal information (such as financial data, social security numbers, or sensitive health information) within the chat interface, as these inputs are processed by our AI models.
• Customer Support Interactions: If you contact us for technical support, feedback, or inquiries, we will collect the information you provide in those communications, including your contact details and the content of your message, to assist you effectively.

1.2 Information We Collect Automatically

As you navigate through and interact with our Services, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Device and Usage Information: We collect information about how you access our Services, including your IP address, browser type, operating system, device identifiers, mobile network information, page views, referring/exit pages, and the dates and times of your visits. This helps us optimize our interface for your specific device.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, you may not be able to use some portions of our Service.
• Telemetry Data: We monitor interaction metrics, such as how long you chat with a specific bot, feature usage rates, and error logs, to identify bugs and improve the overall stability of the platform.

2. How We Use Your Information

The information we collect is crucial for providing, maintaining, and improving our Services. Specifically, we use your data for the following purposes:

• To Provide the Services: To present our platform and its contents to you, create and manage your account, facilitate chat interactions, and generate AI responses based on your inputs.
• To Improve our AI Models: In order to provide highly realistic and contextually accurate conversational agents, we may use anonymized and aggregated user interactions (chat logs) to train, fine-tune, and improve our underlying language models. We employ automated scrubbing techniques to remove personally identifiable information (PII) from these datasets before they are used for training purposes.
• To Personalize Your Experience: To remember your preferences, tailor the "Discover" feed to show characters you might find interesting, and maintain conversational context across your chat sessions.
• For Customer Support and Communication: To notify you about changes to our Services, send administrative emails (e.g., password resets), respond to your comments and questions, and provide customer service.
• For Security and Fraud Prevention: To monitor and prevent unauthorized access, investigate suspicious activity, enforce our Terms of Service, and ensure the safety of our users and the integrity of our platform.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following specific circumstances:

• With Service Providers: We may share your data with trusted third-party vendors, hosting partners, and service providers who assist us in operating our platform, conducting our business, or serving our users. These providers are bound by strict confidentiality agreements and are restricted from using your personal data for any purpose other than providing services to us.
• For Legal and Compliance Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), to comply with a legal obligation, to protect and defend the rights or property of Character AI, or to protect the personal safety of users of the Service or the public.
• Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4. Data Security and Retention

The security of your personal data is important to us. We implement a variety of industry-standard security measures, including encryption in transit (HTTPS/TLS) and at rest, to maintain the safety of your personal information. We strictly limit access to your personal data to those employees, agents, and contractors who have a business need to know.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Chat logs are retained to maintain the continuity of your virtual relationships, but you may delete your account and associated data at any time through your account settings.

5. Your Privacy Rights and Choices

Depending on your location (such as if you reside in the European Economic Area, the UK, or California), you may have certain statutory rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data held by us.
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions. You can initiate this by deleting your account via the settings panel.
• Right to Opt-Out of Model Training: Users may have the option, through their privacy settings, to opt-out of having their chat data used for the broad training of our language models, though this data will still be processed to provide the immediate chat service.

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to your request within the timeframe required by applicable law.

6. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or higher if required by applicable law in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under this age threshold. If you are a parent or guardian and you are aware that your child has provided us with personal data without verification of parental consent, please contact us immediately. If we become aware that we have collected personal data from children without such consent, we take immediate steps to remove that information from our servers.

7. International Data Transfers

Your information, including personal data, may be transferred to—and maintained on—computers and servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We may also notify you via email or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]
Mailing Address: Character AI Privacy Team, [Insert Virtual Address/PO Box], United States